PROPS - Positive Response to Overcoming Problems of Substance misuse

How We Can Help

Parents, Carers and friends of Drug and Alcohol misusers can access advice, information and support by contacting us on 0191 226 3440 (Newcastle) or 0191 270 4248 (North Tyneside).

Our telephone lines are open from 9am until 9pm, 7 days. (closed Christmas and New Years Day)

Our services can provide you with information and help for yourself, your loved one and for other members of the family.

Together we will explore the impact of substance misuse on you and your family and use this to work with you to develop solutions and support that work for you and your family. There are a wide range of support options available to meet your needs.

We will also support you to understand, and work with, other agencies/professionals that you may now find yourself involved with through your loved ones misuse.

Such as:

  • Social Services,
  • Court and Criminal Justice Services,
  • Prison,
  • Treatment and Recovery Services.

Our services were established to provide support and ensure that the voices of all family members are heard.

Call the PROPS helpline on 0191 226 3440

Our telephone helpline service is delivered by trained volunteers & operates from 5pm-9pm weekdays and 9am-9pm weekend.

Who We Are

PROPS – Positive Response to Overcoming Problems of Substance Misuse, is a North East based support service for individuals, families and carers of those living with alcohol and substance misuse.

What We Do

PROPS provides a wide range of support services such as: one-to-one support, counselling, drug awareness training, a confidential out-of-hours helpline, volunteer support and respite breaks.

How To Get Help

Please remember that you are not alone and we have a dedicated and friendly team here to help you if you are living with, or caring for someone misusing drugs or alcohol. Call our helpline on 0191 226 3440.