PROPS - Positive Response to Overcoming Problems of Substance misuse
0191 226 3440 / 0779 124 6049
You are not alone
Helpline Hours
9am - 9pm
Monday - Sunday
Newcastle & North Tyneside PROPS
0191 226 3440 / 0779 124 6049
E-mail Us

Our Services

PROPS provide both individual and family support sessions to parents, carers or friends of drug or alcohol misusers.

Our services are offered free of charge*. Meetings can be arranged at our offices, within your own home or in the community. (*with the exception of some respite opportunities which may be offered with a small charge)

All of our work is has been developed with families who have used our services. We aim to help families regain control over their circumstances and give them choice in how they choose to live their lives.
Our initial assessment helps us to identify with you the right kind of support for you and your family.

Types of support we can offer include:

  • Face to Face Individual Support
  • Peer Support Groups
  • Respite
  • Emotional and Practical Support
  • Counselling
  • Training

Call the PROPS helpline on 0191 226 3440

Our telephone helpline service is delivered by trained volunteers & operates from 5pm-9pm weekdays and 9am-9pm weekend.

Who We Are

PROPS – Positive Response to Overcoming Problems of Substance Misuse, is a North East based support service for individuals, families and carers of those living with alcohol and substance misuse.

What We Do

PROPS provides a wide range of support services such as: one-to-one support, counselling, drug awareness training, a confidential out-of-hours helpline, volunteer support and respite breaks.

How To Get Help

Please remember that you are not alone and we have a dedicated and friendly team here to help you if you are living with, or caring for someone misusing drugs or alcohol. Call our helpline on 0191 226 3440.